AvaRestore a purchase
New phone, or Ava says Free after you paid.
- Open Ava with the phone online.
- Go to Settings > Plan & billing > Restore purchases.
- Use the same store account you bought with: the Google account in Play Store, or the Apple ID in the App Store.
Restore says whether it reached the store and us. If it could not, try again once you have a connection.
Restore found nothing? The purchase is on another Google or Apple account. Sign the store in with the buying account and tap Restore again.
How many devices
One purchase covers up to 10 devices on the same store account. A device you stop using frees its place by itself after 30 days. Need it sooner? Write to us and we free it.
Still Free?
Write to james@smart-hatch.com with the order number from the store's receipt email. Google's starts with GPA. We fix it on our side. While you wait, nothing is lost: every warning and the anchor watch keep working.
Not answered here? Write to james@smart-hatch.com. We answer within 3 days, and later when we are on passage.