AvaRefunds
Our 30-day rule, and how each store handles it.
Ava is free while it is in testing: nobody has paid yet. This page is for after launch.
Our rule: a full refund in the first 30 days of a paid period, no questions.
Google Play
Write to james@smart-hatch.com with the order number (it starts with GPA). We refund it from our console; it shows on your card in 3 to 5 days. Google also takes requests itself: Google Play refunds.
App Store
Apple decides every App Store refund; we cannot grant one. Ask at reportaproblem.apple.com. If Apple says no, tell us and we write to Apple with you.
After 30 days we cancel the next renewal and the time you paid for keeps running. If a feature does not work on your phone, we refund the rest too: tell us which phone.
A refund turns Ava back to Free at once. Your data stays on your phone, and every warning and the anchor watch keep working.
Not answered here? Write to james@smart-hatch.com. We answer within 3 days, and later when we are on passage.